Welcome to Commio's status page, our home for real-time information on our system performance. Here you'll find live and historical data on system performance. To file a ticket with our support team, email support@commio.com.
Billing
Operational
Commio Portal
Operational
Inbound Voice
Operational
Outbound Voice
Operational
90 days ago
100.0
% uptime
Today
Text Messaging (SMS/MMS)
Operational
90 days ago
100.0
% uptime
Today
Toll-Free iCR
Operational
International iCR
Operational
Phone Numbers (DIDs)
Operational
E911
Operational
Caller Name (CNAM)
Operational
Local Routing Number (LRN)
Operational
Voice APIs
Operational
Support Website (support.thinq.com)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Aug 8, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 04:00 EDT
Scheduled -
On Saturday August 8, 2026 starting at 4:00am EDT/3:00am CDT/2:00am MDT/1:00am PDT/8:00am UTC and lasting up to 4 hours. During this time Commio will be performing infrastructure maintenance. No customer impact is expected for inbound calling, Outbound calling, messaging, or API access. No customer intervention is required.
Aug 4, 14:21 EDT
Resolved -
Our team has been monitoring and observed payments processing normally. At this time the issue has been resolved, if you experience any further issues please email support@commio.com for assistance.
Aug 4, 23:00 EDT
Monitoring -
Freshbooks has implemented a fix to resolve the issue effecting the ability to make payments. At this time we are seeing payments process normally, and we are continuing to monitor for stability.
Aug 4, 17:50 EDT
Identified -
Freshbooks has advised that the issue has been identified, and they are working quickly to resolve. We will post an update as soon as everything is resolved.
Aug 4, 15:15 EDT
Investigating -
Commio is currently experiencing an issue with submitting payments to Freshbooks Billing Service. We are waiting to get a resolution timeline from Freshbooks. Until this issue is resolved you may receive an error when attempting to make a payment or update any billing information. We will update the status as more information is received or the issue is resolved. If you need further assistance please send a ticket to support@commio.com and you can monitor the service status via: http://status.thinq.com
Aug 4, 14:48 EDT