10DLC Outbound/Inbound SMS and MMS Messaging Failures

Incident Report for Commio Status

Resolved

Our team has continued to observe normal messaging send/receive times. At this time messing functionality has been fully restored. If you experience any issues please open a ticket by emailing support@commio.com.

Posted Apr 01, 2026 - 16:18 EDT

Monitoring

We have identified and corrected the issue causing messages to not be sent. During this time messages were queued and are now being sent. We are continuing to monitor for stability.

Posted Apr 01, 2026 - 13:20 EDT

Update

Our team continues to investigate the issue causing SMS/MMS failures, we will continue to provide updates as they are available.

Posted Apr 01, 2026 - 12:12 EDT

Investigating

We are currently experiencing issues with sending and receiving 10DLC SMS/MMS messages. The issue is being investigated.

Posted Apr 01, 2026 - 10:08 EDT

This incident affected: Text Messaging (SMS/MMS).